Information Security Procedure

1. Purpose and scope of information collection

We collect customers' personal information for the following purposes:

• Order processing and delivery 
• Contact for confirmation and customer support
• Provide product and service information when necessary. 

The information collected includes:

• Full name 
• Phone number 
• Delivery address 
• Email (if applicable)

2. Scope of information use

a. Customer information is used in the following cases:

• Order confirmation and processing
• Delivery and Customer Care
• Send notifications regarding orders or promotions (if the customer consents).

b. Internal corporate matters

• Customer Service Department
• Sales and Logistics Department
• Accounting (payment and invoice processing)

c. Shipping carrier

• Delivery partners (GHTK, GHN, Viettel Post, etc.)

d. Payment partner

• Banks, payment gateways, e-wallets

e. Related service partners

• Email/SMS marketing service provider
• Website infrastructure and data storage provider

f. Competent state agency

• Tax authorities, the police, courts, etc., upon a lawful request.

. Other special cases

• Upon the customer's consent
• When necessary to protect the legitimate interests of the enterprise

We commit not to use the information for any purpose other than the one mentioned above.